There is a lot of noise in the industry around the level of consumer dissatisfaction with their financial institution. A Recent survey conducted by Nielsen-Harris found that 74% of respondents would recommend their bank or credit union to family, friends and colleagues. That’s the good news.
This Consumer Bankers Association hosted webinar will focus on the results from the survey by Nielsen-Harris with commentary from three industry subject matter experts. The data from the survey will focus on three key areas.
The panelists will discuss what these results mean for banks and credit unions as well as what actions these institutions can take to leverage their current relationships with consumers.
Alex Jimenez – Senior Strategist, Zions Bancorporation
Ginger Schmeltzer – Principal, Digital Banking and Payments, GDS Advisors
Michael Carter – EVP Digital Banking, SRM Corporation